Free shipping on orders over AUD $100
Afterpay available in AUS and New Zealand
|Standard (AUS)||$5 or FREE over $100||2~8 Business days|
|Express (AUS)||$10||1~3 Business days|
|Immediate Priority Express (AUS)||$20||1~3 Business days|
|New Zealand||Shipping prices are calculated at checkout to include GST *||10~15 Business days|
|USA, UK & Canada||$30.00||2~4 Weeks|
|All Other International||$34.95||1~4 Weeks|
|SAME DAY (BRISBANE ONLY)||$15.00||SAME DAY|
* New Zealand shipping starts at $13.95 + $7.50 for every $100 spend.
* Please note: We are temporarily only shipping to the following countries due to COVID-19 restrictions: Australia, New Zealand, Ireland, United Kingdom and United States
Text Us: +61 488 844 533
ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
For NZ customers and NZ deliveries:
We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.
Baseline by Ashy Bines will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
All orders are shipped from our dispatch centre via Australia Post.
Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.
Baseline by Ashy Bines would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
CLICK HERE to start your online return
Change of Mind – Not in Love
If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase.
You must provide to us the:
*Goods that have been worn will not be accepted for change of mind. You must return all goods with original packaging.
We will not accept the following goods returned for Change of Mind:
*For change of mind you must pay the postage costs
When returning goods please ensure;
Does Not Match Description / Faulty Goods
Please contact our Customer Care team via email@example.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
Once investigated, we will be able to provide you with information on how to return the item.
If you have purchased an item from Baseline by Ashy Bines and it is not of acceptable quality or does not match the description. You may return the item to us and upon inspection you may request a:
and you must provide to us the:
*We will pay the shipping costs for all faulty or mismatched description items, upon proof of shipping costs paid by you.